Cancellation & Refund Policy

Effective Date: 10 September 2007

At MyHappyJourney, we understand that travel plans may change due to unforeseen circumstances. This Cancellation and Refund Policy explains the applicable cancellation charges, refund conditions, modifications and rescheduling terms for confirmed bookings.

By confirming a booking with MyHappyJourney, the customer acknowledges and agrees to the terms outlined below.

1. Cancellation Policy for Tour Packages

If a customer wishes to cancel a confirmed tour package, the following standard cancellation charges will apply:

Important: The above charges are standard cancellation slabs. Actual cancellation charges may vary depending on the cancellation policies of hotels, airlines, houseboats, transport operators and other third party suppliers.

Any additional non refundable supplier charges already incurred will be communicated to the customer.

2. Advance Payment

An advance payment is required to confirm a tour package.

Advance payments may be used to secure hotel rooms, transportation, sightseeing, tickets and other travel arrangements.

Once bookings are confirmed with suppliers, applicable cancellation charges may apply.

The advance amount is not automatically refundable upon cancellation. Refund eligibility will be calculated based on the applicable cancellation terms and supplier policies.

3. Hotel and Resort Bookings

Hotel and resort cancellations are subject to the respective property's cancellation policy.

Non refundable hotel bookings will not qualify for a refund.

Once a booking is confirmed under a non refundable rate, cancellation or modification may attract charges of up to 100%.

Early checkout, unused nights or failure to check in will not automatically qualify for a refund.

4. Houseboat Bookings

Houseboat bookings are subject to the cancellation policy of the respective houseboat operator.

Once a houseboat booking is confirmed, cancellation charges may apply depending on the cancellation date and operator terms.

Last minute cancellations and no shows may attract up to 100% cancellation charges.

5. Flight, Train and Bus Bookings

Flight cancellations will be governed by the cancellation and refund policies of the respective airline.

Train cancellations will be subject to applicable Indian Railways rules.

Bus cancellations will be governed by the cancellation policy of the respective bus operator.

Convenience fees, payment gateway charges and other non refundable booking charges, where applicable, may not be refundable.

6. Cancellation Due to Personal Reasons

Cancellations arising from personal circumstances will be treated as customer initiated cancellations.

This may include:

• Change in travel plans
• Health related reasons
• Family emergencies
• Visa rejection
• Change in employment
• Other personal commitments

Applicable cancellation charges will apply based on the booking terms and supplier policies.

7. Cancellation Due to Natural Calamities or Unforeseen Circumstances

Unforeseen circumstances may include:

• Heavy rainfall or floods
• Landslides
• Cyclones
• Natural disasters
• Government restrictions
• Political disturbances
• Other circumstances beyond reasonable control

In such circumstances, MyHappyJourney will make reasonable efforts to reschedule the trip or arrange suitable alternatives, subject to availability.

Where a refund is applicable, the refundable amount will depend on the actual recoverable amounts received from hotels, transport providers and other service suppliers.

8. Cancellation by MyHappyJourney

If MyHappyJourney is unable to operate a confirmed tour package due to operational reasons, customers may be offered:

• An alternative travel date, subject to availability
• An alternative package of comparable value, subject to mutual agreement
• A refund for undelivered services, where applicable under the booking terms

Any applicable refund will be processed after accounting for recoverable and non recoverable supplier commitments, subject to applicable law.

9. Refund Processing

Eligible refunds will be processed to the original payment method wherever possible.

Refund processing will generally take 7 to 15 working days after the refund amount has been confirmed.

Actual credit timelines may vary depending on the customer's bank or payment gateway.

Customers will be notified once the refund has been initiated.

10. Partial Cancellation

Partial cancellation of passengers, rooms or individual services is subject to supplier approval.

Any additional cost arising from revised occupancy, vehicle requirements, hotel tariffs or other changes will be payable by the customer.

Refunds for partially cancelled services will be calculated according to the applicable supplier cancellation terms.

11. Modification and Rescheduling

Requests to change travel dates, hotels, destinations or itineraries must be communicated to MyHappyJourney in writing.

All modifications are subject to availability and supplier approval.

Any additional costs arising from modifications will be borne by the customer.

Where permitted by the supplier, a date change may be treated as a cancellation followed by a fresh booking.

12. Unutilized Services

No automatic refund will be provided for services voluntarily not utilized by the customer during the tour, including:

• Hotel accommodation
• Sightseeing activities
• Transportation
• Meals
• Transfers
• Other confirmed travel services

Exceptions, where applicable, will be assessed based on the supplier's refund policy and applicable law.

13. Cancellation Procedure

Customers wishing to cancel a booking must submit a written cancellation request through:

Email: karthik@myhappyjourney.com
Website: www.myhappyjourney.com

A cancellation request will be considered effective from the date and time the written request is received and acknowledged by MyHappyJourney.

14. Important Terms and Conditions

• Cancellation charges will be calculated on the total package cost unless otherwise specified in the booking confirmation.

• GST and other applicable taxes will be handled in accordance with applicable tax regulations.

• Supplier specific cancellation terms communicated during the booking process will take precedence for the respective service component, subject to applicable law.

• MyHappyJourney reserves the right to revise this Cancellation and Refund Policy from time to time.

• The cancellation policy applicable at the time of booking confirmation will govern the respective booking.

• In case of any conflict between the standard cancellation slabs and a specific supplier's cancellation policy, the applicable supplier terms communicated during booking will apply to that service component.

Contact Us

For cancellation requests, refunds, modifications or booking related assistance, please contact our customer support team.

MyHappyJourney
Website: www.myhappyjourney.com
Email: karthik@myhappyjourney.com

Last Updated: 10 September 2007